services

Service for the machine tool

The TRIMILL-team is aware of the importance of a fast and professional service. The procedure in case of failure of the machine tool is:

1. Contact with the customer/operator to identify the problem and to collect as much information as possible
2. On-line connection to the machine tool to complete the diagnostics of the failure
3. Trouble shooting via on-line connection, or
4. Dispatching of service activity of the TRIMILL-service team
5. All service activities will be recorded in detail

All important spare and wear parts are on stock at the TRIMILL-storage and therefore available in shortest possible time. The highest priority is always given to the recovery of the manufacturing capability of the machine tool, followed by detection, why things happened and how similar problems can be avoid in the future.